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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Orionnoir.info@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Orionnoir.info@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Orionnoir.info@gmail.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

ORION NOIR — RETURN POLICY

Last Updated: July 15, 2026

At Orion Noir, we strive to deliver the highest quality products for our collective. Because we operate on a sustainable, on-demand fulfillment model—where each item is crafted specifically for you only after an order is placed to eliminate overproduction—we kindly ask that you review our size charts carefully before making a purchase. If an item still does not meet your expectations, we are here to assist you with our return process.

1. Cooling-Off Period (Right of Withdrawal)

In compliance with European consumer protection legislation, you have the right to withdraw from your purchase within 14 days of receiving your package, without providing a reason. Once you have notified us of your intent to return, you have an additional 14 days to physically return the items to us.

2. Return Conditions

To be eligible for a full refund, returned items must strictly meet the following conditions:

The item must be in its original, unworn, unwashed, and undamaged condition.
All original tags, labels, and packaging must be fully intact and attached.
The item must show no signs of use, including (but not limited to) perfume, tobacco smoke, makeup stains, or pet hair.
Custom-made or personalized items (such as garments customized with a specific name or custom graphic requested by you) are exempt from the right of withdrawal and cannot be returned.

3. How to Register and Send a Return

To successfully process and mail your return, please follow these steps:

Within 14 days of receiving your package, send an email to orionnoir.info@gmail.com stating your Order Number and the item(s) you wish to return.
Our support team will provide you with specific return instructions and the correct return address within 48 hours. Please note: Do not send your package back to the address printed on the shipping box, as this is often our external print-on-demand fulfillment partner and cannot process customer returns.
Pack the product securely in its original packaging to prevent transit damage. Include a brief note containing your full name and order number.
Drop off the package at a local shipping point (e.g., PostNL, DHL, DPD, or USPS) and safely store your shipping receipt containing the Track & Trace code. We cannot issue refunds for returned packages that are lost in transit without a valid proof of shipment.

4. Return Shipping Costs

Because we are a small, ecologically conscious label and wish to discourage unnecessary carbon emissions from transport back-and-forth, the direct costs of return shipping are the sole responsibility of the customer. We do not cover or reimburse return shipping costs unless the return is due to an error on our part (see Section 5).

5. Damaged, Defective, or Incorrect Items (Print-on-Demand Guarantee)

If an item arrives damaged, contains a manufacturing defect, or if you accidentally received the incorrect product, we will resolve this for you completely free of charge:

Report the issue within 7 days of receipt by emailing orionnoir.info@gmail.com
Please include clear photographs showing the manufacturing defect/damage and the packing slip.
Once verified, we will arrange for a free replacement to be shipped to you immediately. In most cases, you will not even need to ship the defective item back to us, which helps save further carbon emissions!

6. Refunds

Once your return shipment is received at our facility and verified to meet our return conditions, we will send you a confirmation email. The purchase amount (including standard shipping costs from the original delivery, provided the entire order is returned) will be refunded to your original payment method within 10 business days.